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Protecting Our Test Materials & Our Customers
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Over the past year, there have seen an increasing number of counterfeit test materials in the market. Although packaged convincingly to look like a James Heal product, these copies are not produced to the standards and quality controls that we abide by.
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James Heal test materials are manufactured to the highest possible quality, and work within tight tolerances to meet strict standards. They also put a lot of effort into sourcing the raw materials, and controlling the conditions of production.
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Counterfeits present a big risk to customers, as without these controls the consumables cannot provide accurate results. This calls the integrity of any test results from fake James Heal consumables into question.
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To protect the customers, James Heal have taken steps to make the products easy to distinguish from imitations:
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All Test Materials are now packaged with a James Heal hologram
The hologram has been desgined and licensed - it is quick to identify and difficult to replicated, as James Heal hold the rights to the master hologram. It acts as a sign of authenticity.
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All Test Materials are now packaged with an anti-temper seal
Using a secure custom label means any attempt to enter the package is immediately obvious. This ensures the customer is the first person to open the product.
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We will encourage customers to consider the following things when purchasing James Heal Test Materials:
Does the box have the unique hologram on, as pictured above?
Is the box intact with the anti-tamper seal untouched?
Has the product been sold by Introtech?
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